AJUA x INGENIOUS Webinar : Empathy in Insurance

​Prevent the silent disconnect: Stop letting "technically correct" communication push customers away and damage long-term trust.

​Join our closed-door webinar, Empathy in Insurance: When communication becomes the differentiating experience, on 27th February 2026 to fix the silent disconnect that's eroding loyalty and long-term value.

​This isn't about sounding "nicer"—it's about operationalizing empathy to redesign your claims updates and policy language to build confidence and human connection at every touchpoint.

​You will explore:

• ​Where communication fails customers emotionally

• ​How to redesign policy language through an empathy lens

• ​Practical shifts that instantly improve trust and response rates

​We are privileged to host leading experts:

• ​Tiego Ntombela: Globally recognised Customer Experience leader and Leader MBA UK, CCXP (Certified Client Experience Professional), CFP ( Certified Financial Planner)

• ​Pedro Sibara: Corporate Executive and CEO of Ingenious Business Group, bringing operational depth and transformation expertise

​If empathy is going to be a differentiator in insurance, this is where it starts.

​Seats are limited, reserve yours now