Hallo, Berlin – Introducing Intercom R&D
Intercom is opening a new R&D office in Berlin. To mark it, we’re hosting an evening with our R&D team to share how we’re building Fin, the #1 AI Agent for Customer Service, and where we’re heading next.
This event is part of our investment in Berlin as a long-term home for world-class R&D. Over the next year, we plan to hire 100 people across engineering, AI, data science, research, product, and design. Builders who move fast, think deeply, and want to shape the future of AI-driven software.
You’ll hear directly from Intercom co-founder Des Traynor and other senior leaders on,
How we’ve evolved from a SaaS company into an AI-first business
What we’ve learned building and scaling Fin, the world’s leading AI Customer Service Agent
How our product, engineering, research, data science and design teams work together to ship quickly without compromising quality
Where we’re heading next and why Berlin is critical to our next phase of growth
We’ll share live demos of our latest AI capabilities, give a preview of the problems we’re tackling next, and open things up with an AMA where you can ask anything from technical decisions and org design to culture and career growth at Intercom.
Whether you’re actively exploring new roles or simply curious about how a fast-growing AI company really operates, we’d love to meet you and show you what we’re building in Berlin, alongside our existing R&D offices in Dublin and London.
Learn more about Intercom’s Berlin R&D office and explore our open roles.