Listen, Track, Retain: The Science of Keeping Users
🎧 Listen, Track, Retain: The Science of Keeping Users
Scaling is only half the battle; the real victory lies in keeping the users you’ve worked so hard to acquire. Join us for an essential masterclass with Charles Oloyede, Head of Product at GIG Mobility, as we break down the data-driven frameworks used to stop churn and build lasting customer loyalty.
What we’ll cover:
The Feedback Loop: How to turn NPS, surveys, and customer sentiment into a roadmap for product improvement.
Behavioral Tracking: Identifying the "Aha! moments" and the red flags that predict when a user is about to leave.
The Art of the Win-Back: Proven re-engagement tactics to flip dormant or inactive users back into active advocates.
Retention at Scale: Lessons from the mobility sector on maintaining growth in high-frequency, high-stakes markets.
Who should attend?
Product Managers, Growth Marketers, Data Analysts, and UX Designers focused on long-term growth and sustainable product ecosystems.
Speaker Spotlight: Charles Oloyede
As the Head of Product at GIG Mobility (GIGM), Charles sits at the helm of one of Africa's most technologically advanced mobility platforms. With deep expertise in navigating complex logistics and user behavior, he specializes in creating seamless digital experiences that keep millions of commuters coming back. His approach blends rigorous data analysis with a human-centric focus on the customer journey.