​About Event

​In today’s AI-powered customer experience landscape, the conversation is no longer about AI replacing humans — it's about AI empowering them.

​In this webinar, we’ll explore how modern contact centers can successfully combine human expertise with AI intelligence to create smarter, faster, and more personalized customer interactions.

​Discover how forward-thinking CX leaders are designing workflows where agents and AI collaborate, enabling teams to scale support, reduce burnout, and deliver exceptional customer experiences.

​Whether you're a CX leader, operations manager, or technology decision-maker, this session will provide actionable insights on building the next generation of AI-enhanced contact centers.

​Host

​
Urvi Solanki
CX & AI Solutions Specialist

​Guests Speaker

​
Rahul Patel
Founder, Verbix.ai

​Aashi Srivastava
SDR | B2B SaaS | Outbound Sales | CRM (Zoho, Salesforce)

​Key Takeaways

• ​How AI augments — not replaces — human contact center agents

• ​Designing workflows where humans and AI collaborate effectively

• ​Using AI insights to improve customer interactions and agent productivity

• ​Scaling support operations without increasing agent burnout

​Webinar Link:

https://meet.zoho.in/iahj-ltl-kbt

​Hosted By

​Rahul Patel