BFCM: Planning CX for High Volume Without Burnout

​Black Friday/Cyber Monday is the busiest (and most stressful) time of the year for E-Commerce teams. The surge in orders, questions, and expectations can overwhelm even the most seasoned CX teams. So how do you keep customers happy and protect your team from burning out?

​Join us for a virtual panel discussion where CX leaders and industry experts share how they’re preparing for the holiday rush: from forecasting support volume to leveraging automation, strengthening fulfillment handoffs, and keeping agents motivated during peak season.

​✨ Moderated by:
Michelle Smith – Director of Client Experience, TalentPop

​🎤 Panelists include:

• ​Adena Merabi – Director of Partner Relations, Okendo

• ​Natalie Barton – Senior Partner Manager, Gorgias

• ​Krista Santiago – Partnerships Team Lead, ShipBob

• ​Plus a lineup of E-Commerce brand leaders you already know and love

​You’ll walk away with:

• ​Insights on where leading brands focus their CX efforts during peak season

• ​Practical strategies to manage high ticket volumes without breaking your team

• ​Ideas you can apply immediately to prep your support org for BFCM

​Whether you lead a CX team or run an E-Commerce brand, this session will help you head into the busiest season with confidence (and sanity intact).

​👉 Reserve your spot and join us live!