BFCM: Planning CX for High Volume Without Burnout
Black Friday/Cyber Monday is the busiest (and most stressful) time of the year for E-Commerce teams. The surge in orders, questions, and expectations can overwhelm even the most seasoned CX teams. So how do you keep customers happy and protect your team from burning out?
Join us for a virtual panel discussion where CX leaders and industry experts share how they’re preparing for the holiday rush: from forecasting support volume to leveraging automation, strengthening fulfillment handoffs, and keeping agents motivated during peak season.
✨ Moderated by:
Michelle Smith – Director of Client Experience, TalentPop
🎤 Panelists include:
Domonique Brown - Director of Customer Experience, Liquid I.V.
Sarah Skolnik – Agency Partnerships Manager, Okendo
Krista Santiago – Partnerships Team Lead, ShipBop
Greg Bauman - Partner Manager, Kustomer
You’ll walk away with:
Insights on where leading brands focus their CX efforts during peak season
Practical strategies to manage high ticket volumes without breaking your team
Ideas you can apply immediately to prep your support org for BFCM
Whether you lead a CX team or run an E-Commerce brand, this session will help you head into the busiest season with confidence (and sanity intact).
👉 Reserve your spot and join us live!
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