Deploying AI Agents at Scale: Lessons from Fin @ Intercom
Deploying AI Agents at Scale: Lessons from Fin @ Intercom
What does it actually take to move an AI agent like Fin from demo to production - serving real customers, at real scale? In this session, we’ll go beyond a high-level AI talk and hear directly from the people building, evolving and operating Fin at Intercom. Product managers, engineers, designers, researchers and data science leaders will share their reflections on building and scaling Fin, the world’s leading AI Customer Service Agent.
We’ll explore:
* What deploying an AI agent like Fin looks like in practice - from deciding what to build to understanding real user experiences.
* How AI is reshaping product development and blurring traditional discipline boundaries
* Designing AI experiences users understand and trust
* Lessons from real customer deployments from the teams who work closest with our customers
* What it’s like to build a career at the interaction of product, engineering, ML, design and research in an AI-first company and AI-first world
This will be an open, grounded conversation focused on real learnings, decisions ,and how cross-functional teams collaborate when AI is core to the product. Our panelists will also share personal perspectives on navigating careers in AI — what surprised them, what’s changed, and how they’ve grown alongside the technology and the pace of growth in Intercom. There will be plenty of time for questions, so you can dive deeper into the areas most relevant to you.
This event is hosted by Intercom in partnership with the Ladies Who Tech community, with a focus on supporting and highlighting women working across product and technical roles in tech. The event is open and welcoming to everyone interested in learning more about how we design, build and deploy AI products like Fin.
Whether you’re actively exploring new roles or simply curious about how a fast-growing AI company really builds and operates AI systems like Fin, we’d love to meet you.
Agenda:
6:00 pm - 6:30 pm – Doors open, snacks and networking
6:30 pm - 7:15 pm – Panel / fireside chat
7:15 pm - 7:45 pm – Q&A
7:45 pm - 8:30 pm – Informal social and networking
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