Signal-to-Action: NPS × AI for Instant Customer Impact

​NPS is the signal. AI is the action engine. Join veteran CS leader Boaz Maor as he shares how he views NPS today—and how he applies AI to turn scores and verbatim into next-best actions, so you can close the loop in hours, not weeks.

​Why attend

• ​Framework you can use: Listen → Learn → Predict → Prescribe → Prove.

• ​Operator perspective: How Boaz integrates AI into the NPS loop in the real world.

• ​Metrics that matter: What to track (NPS delta, response latency, expansion impact) and common pitfalls.

​Who should attend

​CS leaders & ICs, RevOps, Product, Founders—anyone owning renewals, adoption, or VoC.

​Agenda

• ​5:30–6:15 PM Check-in, evening bites & light dinner

• ​6:15–7:00 PM Feature conversation with Boaz (45 min)

• ​7:00–7:15 PM Audience Q&A (15 min)

• ​7:15–8:00 PM Mingle & continue the conversation

​You’ll leave with

• ​A clear mental model for NPS → AI → Action

• ​Real-world patterns to shorten your close-the-loop cycle

• ​Ways to evaluate impact and avoid scale-up pitfalls