Success Amplified NYC: The Ultimate Meetup for Women working in Customer Success, Support & Onboarding

​Built for the Women Behind Every Customer Win

​Forget what you know about stuffy customer conferences and generic career summits. Success Amplified is different.
On October 30th, join 250 of New York’s most influential women in Post-Sales for a full-day summit packed with high-impact learning, career inspiration, and connections that actually matter.

​After a sold-out 2024 debut, Women of Customer Success is back — this time bigger, bolder, and laser-focused on the future of Customer Experience.

​🔸 Built by women, for women, Success Amplified is the only summit dedicated entirely to post-sales professionals across Customer Success, Account Management, Onboarding, Implementation, Support, and Customer Education.

​Expect to walk away with fresh insights, tangible strategies, and the spark of connection that will last far beyond the event.

​✨ What’s Included

• ​2 ticket types:

  • ​Full Day Conference Pass

  • ​Full Day Conference + Workshops Pass

• ​Breakfast, lunch, snacks, and unlimited tea/coffee

• ​Plenty of facilitated networking time throughout the day

• ​Access to curated breakout groups and networking opportunities

• ​Fireside chats, panels, and actionable workshops

• ​Your seat at the table with the most ambitious and collaborative women in Customer Success, Support and Onboarding

​ Agenda (Subject to change)

​For the full agenda and timings, CLICK HERE

​Helmsley Hub

• ​10 AM: Welcome Address

  • ​Laura Kassapakis & Lauren Salanitro

• ​10:15AM: What Will Customer Success Look Like in 10 Years—and What to Do Now

  • ​Cait Keohane, CCO (Airtable)

• ​11:05 AM: Smarter: How to Scale Customer Teams Using AI Without Hiring More People

  • ​Panel: Liz Kania (Zendesk), Kari Ardalan (Atlassian), Megan Haenn (Intercom)

• ​11:50 AM: Forecasting Retention Like Revenue: Making CS a Predictable Growth Function

  • ​Panel: Malin Skoglund (Planhat), Krista Hoffman (Integrate), Kelly Schwartz (WRITER)

• ​1:35 PM: Integrated Growth: Aligning Sales and Post-Sales for Unified Revenue Acceleration

  • ​Panel: Becca Madison (Google), Leah Truitt (Meta), Megan Cassidy (Gainsight), Brooke Candee (Cloudflare)

• ​2:20PM: LIVE AI DEMOS:

  • ​Berry AI, Plain & Quack AI

• ​3:00 PM: Fireside chat with Emily Austen

​Morris Studio (Breakout Room 1)

• ​11:05 AM: [INTERACTIVE WORKSHOP] Career transitions, skill transferability, and navigating industry changes like AI integration

  • ​Hosts: Sabina Pons (Growth Molecules) , Cameron Marijosius (Omnigo) , Nikki Bishop (Emerson)

• ​2:05 PM: [PANEL] Champion Customer Value Realization as the Core Strategy

  • ​Panel: Aria Began (Madhive), Delia Lai (Perceptyx), Kristen Stewart (Incident.io)

​McKim Studio (Breakout Room 2)

• ​11:50 AM: [PANEL] Where to Start With AI in Customer Experience: What to Pilot First and Why

  • ​Panel: Alexis Lilly (Middesk), Ana Paula Nunes Oliveira (Wellhub) , Tori Jeffcoat (Gainisght)

• ​1:35 PM: [WORKSHOP]The Art of the Pivot: Staying Strategic in a Market That’s Changing in the face of AI

  • ​Hosts: Melissa Hatter (Stripe), Brenda Salce-Garcia (NextRoll), Ursula Llabres (Sixth St)

• ​2:05 PM: [WORKSHOP]

• ​2:20 PM: [PANEL] Product Influence & Customer Feedback: Driving Revenue through Customer Insights

​Quiet working rooms

​To support your busy schedule, we’ve reserved a dedicated breakout room and three private phone booths for quiet work throughout the summit.

​🎟️ Who Should Attend

• ​Directors, VPs, and rising leaders in Post-Sales roles

• ​Senior Individual Contributors working in Customer Success, Support, Onboarding & Implementation

• ​Teams seeking professional development that isn’t boring or surface-level

​ 🔸Growing Speaker Lineup

​

​

​

​

​🏙️ Location

​October 30, 2025 | New York City
360 Madison Avenue, 10017

​