​Empowering safety net health organizations to harness AI for better patient outcomes, improved care provider experience and operational excellence

​“AI in Action: Practical Applications for Safety Net Providers” is a monthly Zoom series, co-hosted by Center for Care Innovations and the Health AI Partnership, dedicated to exploring research and implementation of AI based solutions that address the unique challenges and opportunities within Federally Qualified Health Centers and safety net healthcare organizations, promoting equitable access and improved patient outcomes.

​What Patients Think About AI in Health Care: Insights from California Focus Groups

​As AI tools rapidly enter the healthcare space, patient trust will be critical to successful adoption—especially in safety-net settings. Join CHCF for a discussion of new qualitative research exploring how Californians, particularly low-income and historically underserved communities, perceive the use of AI in their care. 

​Based on 16 focus groups and 4 online bulletin boards with 172 participants across the state, this session will highlight what patients know about AI, what concerns they have, and what it will take for them to feel comfortable with its use. You’ll hear how respondents reacted to specific AI applications like ambient scribing, predictive analytics, and AI-driven triage, and what they want to see from providers and technology vendors.

​This session will offer actionable insights to help ensure AI adoption is equitable, transparent, and patient-centered.

​Speakers

​Stella Tran

​Stella Tran is a senior program investment officer at the CHCF Innovation Fund, which invests in technology and service companies with the potential to significantly lower the cost of care or to improve access to care for Californians with low incomes.

​Before joining CHCF, Stella was an investment manager at Acumen America, where she invested in early-stage companies that removed the barriers to opportunity, mobility, and prosperity for Americans with low incomes. In her role, she led investments in health care, financial services, and workforce development, as well as designed strategic initiatives, including Acumen’s Medicaid Innovation Collaborative. Stella has also served as the impact investing vertical lead for the Emerging Venture Capital Association. Before Acumen, Stella focused on building the field for social enterprises and impact investing, with roles at Just Business, The Miller Center for Center for Social Entrepreneurship at Santa Clara, and The Ayllu Initiative.

​Stella holds a bachelor of science in accounting and information systems from Santa Clara University, where she was awarded the Miller Center’s Global Social Benefit Fellowship.

​Michele Cordoba

​Michele Cordoba is the Founding Director of Culture IQ, a full-service market research and strategic communications firm dedicated to amplifying the voices of multicultural consumers and voters and delivering actionable insights to companies, policymakers, candidates, and campaigns. She is a skilled researcher in both English and Spanish, with expertise in issue advocacy, message development and consumer engagement.

​Michele brings a unique perspective to the research world from her work in media and entertainment as an Emmy-award winning producer. Prior to founding Culture IQ, Michele led consumer insights, marketing and promotions efforts for top Spanish-language networks Telemundo and Univision. She is passionate about empowering underrepresented communities and ensuring their voices are heard.

​Michele received her BA in Spanish at Scripps College, and a master’s from the American Graduate School of International Management (Thunderbird). She’s a political news enthusiast, an advocate and ally, and a proud mom to two adult children. She currently resides in Los Angeles with her husband.

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​Ana Fernández-Rockwell

​Ana Fernández-Rockwell is a seasoned marketing professional with over 20 years of expertise specializing in the U.S. Hispanic market. Her journey has encompassed diverse roles, including media planning and buying, copywriting, and media sales. Ana’s bilingual and bicultural background, combined with her experiences living in Los Angeles, Miami, and New York, provides her with a unique perspective and deep understanding of multicultural markets.

​Ten years ago, Ana discovered her true passion within the marketing realm: research and direct interactions with Hispanic consumers. She pursued this passion by becoming a Riva-certified focus group moderator. Since then, she has conducted numerous studies among a wide range of demographics, including voters, shoppers, patients and healthcare professionals, educators, and multi-generational families.

​A Costa Rican native, Ana received her undergraduate degree in Political Science at the University of California – Los Angeles, is an avid reader of both Spanish and English fiction and loves to cook French food. She currently lives in Miami with her husband, two dogs and two rescue cats.