How to Pick Your First Production Voice Agent Use Case
The companies running 200k+ agent minutes didn’t start where you’d think. Not the most complex conversations. Not the highest-volume calls. Definitely not whatever the CEO brought up at the all-hands.
They found something different. A pattern that only shows up when you map out actual customer journey spots where volume, cost, and friction all stack up in the same place.
It starts with a question most teams skip. What is your primary goal? Cut costs, fix customer experience, or drive revenue. Pick one. That decision changes which hotspots matter, how you score opportunities, and which use case wins.
Most teams blur these goals together and end up with pilots that never expand to production. The winning teams pick one goal, find the hotspots that align, and prove ROI in 60-90 days. We walk through worked examples from enterprise deployments.
What you will take away:
The counterintuitive pattern behind successful first deployments
Why your primary goal determines which hotspots matter
Four-dimensional scoring framework that surfaces undeniable ROI
Real use case selection decisions from customers at scale
Who should attend:
Product managers finding voice agent opportunities
CX and operations leaders are measuring cost per interaction or CSAT
Engineering leaders deciding which use cases justify platform investment
Anyone stuck between impressive demos and production business cases