AISO Talks: The AI-Driven Future of Customer Interaction | Jorissa Neutelings (CDO @ ABN AMRO)
AISO Talks: The AI-Driven Future of Customer Interaction
Join AISO for an in-depth talk with Jorissa Neutelings (CDO @ ABN AMRO) on how customer interaction is evolving, and how companies can prepare for what’s next.
As customer expectations shift toward digital, personalized, and always-on relationships, organizations are being pushed to build trust at scale in entirely new ways. In this session, we’ll explore how AI and conversational interfaces are reshaping customer experiences, especially in high-trust industries like finance.
A key theme: The future of digital interaction is liquid
Topic: The AI-Driven Future of Customer Interaction
What we’ll cover
• What future customer needs will look like
• How AI is changing customer interaction (conversational)
• Open Q&A on real-world implementation and what’s actually working today
📅 Date: 6 February 2026
🕔 Time: 13:30 – 16:30
📍 Location: REC Impact Center, JK Building, Roeterseilandcampus
Session format: Keynote (20 min) + Q&A (30 min)
Agenda
13:30 – 14:00 Welcome Drinks
14:00 – 15:00 Keynote
15:00 – 16:30 Networking drinks
🚨 Important Ticket Info 🚨
Members: Free entry! Just select the “AISO Member” ticket option on luma and wait for the approval.
Non-Members: Tickets cost €2.99.