Customer Support in 2026: Benchmarks, Trends & What CX Leaders Need to Know

​The real question for E-Commerce leaders is this: Is your CX team truly ready for 2026?

​Support teams are navigating higher volumes, faster delivery demands, new AI workflows, and increasingly complex customer journeys, all while being asked to drive revenue, not just resolve tickets.

​Join us for a virtual panel discussion where CX leaders and industry experts break down the benchmarks, trends, and real-world strategies shaping customer support in 2026.

​We’ll dig into what’s actually working, where brands are falling behind, and how top operators are preparing their teams for the next wave of growth.

​You’ll walk away with:

• ​The newest support benchmarks: response times, resolution rates, automation utilization, and CSAT trends across E-Commerce

• ​What AI in CX will actually look like in 2026: realistic use cases, pitfalls, and how to prepare your team

• ​The operational workflows leading brands use to keep CX, ops, and logistics moving in sync

• ​How top E-Commerce teams are shifting from reactive support to revenue-focused, retention-focused CX

• ​Practical examples from an E-Commerce brand that scaled support without sacrificing customer experience

​Whether you manage a support team or lead an E-Commerce brand heading into a competitive 2026, this conversation will give you the data, frameworks, and trends you need to future-proof your CX function.

​👉 RSVP and join us live!

​By registering for this event, you agree to receive communications related to the webinar, as well as occasional updates, resources, and invitations from CXplained and our event partners. You can unsubscribe at any time. For details on how CXplained handles your personal information, please review our Privacy Policy.