Build Your First CX AI Agent | Dust x ContentSquare

​What if you could build your first AI agent… that actually solves your customer success problems?

​Join us in London for a hands-on workshop, co-hosted by Dust & ContentSquare. This isn't theory, it's a practical session for customer success (CX) operators who want to stop exploring AI and start shipping agents that solve real customer success challenges.

​ContentSquare's CX team will share how they built AI agents to scale their customer success operations. Then you'll build your own, tailored to your workflows, in under an hour.

​What You'll Do 👩‍💻🧑‍💻

• ​Learn from ContentSquare's CX team: See the actual agents they built and deployed. Real use cases, real impact, zero fluff.

• ​Dive into concrete CX use cases & how they can be implemented, powered by Dust:

  • ​Automated customer onboarding sequences

  • ​Smart ticket summarisation and routing

  • ​Proactive renewal risk detection

  • ​Account health scoring across multiple data sources

  • ​Pre-call customer context briefs

  • ​Personalised upsell/cross-sell recommendations

• ​Build your own CX agent using Dust. Pick your biggest CX pain point (manual handoffs, scattered account data, repetitive onboarding tasks) and build an agent that solves it. No code required, just your CX expertise and natural language.

• ​Leave with something real: A fully functional CX agent you can deploy immediately in your own business. Not a demo, not a prototype - a working tool.

​This Is for You If 👇

• ​You're a CX leader, VP of Customer Success, Support Manager, Onboarding Specialist, or CX Ops professional.

• ​You're drowning in tickets, manual processes, or fragmented customer data across Intercom/Zendesk/Salesforce/Slack.

• ​You're curious about AI agents but need tools your team can actually use without waiting on engineering or IT.

• ​You want to connect with other CX operators in London who are already deploying AI to scale their teams.

​Agenda 📅

• ​6:00 PM: Doors open & networking with London CX community

• ​6:30 PM: ContentSquare showcase - How we built & deployed CS agents that scale our operations

• ​7:15 PM: Buildathon - Build your own CX agent with Dust (guided hands-on session)

• ​8:30 PM: Demo your agents to the group, plus food & drinks 🍕

​Practical Info

• ​Free event (spots are limited—priority given to CX operators & decision-makers)

• ​Snacks & drinks provided

• ​Bring your laptop and your biggest CX challenge (you'll leave with a working agent)

• ​No technical background or coding experience required. If you understand your CX workflows, you can build this