Innovation At Intersections
INTERSECTIONS CREATE SPACE FOR THE NEW TO EMERGE
The conversations will explore intersections between service design, organisational design and innovation leadership.
Intersections are where ideas collide and fringes are explored.
Intersections are where the insights emerge that generate sparks and create spaces for innovation.
Join us to explore some such intersections where different disciples meet and create space for the new to emerge.
We have three great speakers who have years of experience in space of leadership development, organisational development and innovation from legendary organisation of Singapore's public sector:
Iva Aminuddin
Director, Capability & Organisation Development,Vice-Dean CPF Academy, CPF Board
Valerie Yeo
Principal Consultant & Deputy Director,
Civil Services College, Singapore
Joanne Teh,
Asst Director, Innovation,
IMDA (Infocom and Media Development Authority of Singapore.
Through their followoing topics we will explore the 'INTERSECTIONS' of disciplines and how organisations can find insights and opportunities for innovation:
Iva's Tallk:
Great Services Are Built by Great Teams - Design the organisation, design the experience
"What if the secret to exceptional service design lies not just in understanding customers, but in designing the organisations that serve them? This talk explores how Organisational Development principles - from psychological safety to systems thinking - can transform service delivery. We'll discuss how we might design internal experiences that naturally create better external ones."
Valerie's talk:
Different Lenses, Shared Purpose
An OD Practitioner's perspective on service design
Organisations are living systems shaped by hidden elements below the surface – structures, processes, relationships, and informal dynamics between people. Drawing on her experience as an Organisation Development (OD) and Leadership Development practitioner, Val shares how OD sees and works with that complexity, and opens a conversation about what happens when OD and service design compare notes.
Joanne's talk:
Pushing Boundaries for Purpose
Small bets in uncomfortable spaces
Intersections are messy, uncomfortable, and full of friction. But they can be magical too. And that is where breakthrough innovation lives. Joanne will be sharing more about how small bets and purposeful design can turn the discomfort of colliding disciplines, cultures and industries into real impact, drawing from her experience of working across different sectors, through design-driven innovation and now, tech-driven innovation, all with people at the centre of it.