​When AI became a strategic priority at Springer Nature, L&D joined a fully dedicated AI Enablement group — and quickly learned that training alone wouldn’t get us very far. In a global organization with different business models, languages, and AI maturity levels, enablement meant moving from courses to systems, and from fixed plans to experimentation.

​In this session, Sara Frasi shares how the AI Academy became a starting point rather than a magic fix, supported by a broader ecosystem of global and local initiatives, including the SPARK network. She’ll talk openly about the tension and anxiety that came with AI adoption, what helped reduce friction (and what didn’t scale), and how a lot of listening — from engagement surveys and focus groups to ExCo interviews and coffee‑machine chats — shaped the journey.

​This is an honest story of AI enablement as a constantly evolving process — one where progress isn’t linear, the plan keeps changing, and learning how to adapt matters just as much as learning how to prompt.

​​​About L&D x AI Week

​​​If your team is actively supporting AI adoption at your company, this one's for you. We're bringing together L&D professionals to share practical, ground-level stories from the work they've been doing.

​​​Expect the sessions to center on real case studies: what initiatives they launched, what got traction (and what quietly flopped), and what they'd do differently with the benefit of hindsight. We're keeping it focused on internal teams doing the work, which means no sponsored segments, no product demos — just honest, peer-to-peer exchange.

​​​The format is designed to feel friendly and low-pressure, so come ready to share as much as you're comfortable with. Whether you're early in your AI learning journey or well into it, the goal is for everyone to leave with something genuinely useful.