How far can AI go in regulated markets?
We’re at the end of the beginning for AI deployments.
Most companies have rolled out AI and have both the gains as well as the scars from the experience. Yet the opportunity ahead remains huge. Most of the customer lifecycle can already be run by AI agents. So what's actually stopping the rest?
Three operators in regulated industries, payments, cross-border, and lending, compare notes on what they've shipped, what they've held back, and why. Is the real blocker the technical maturity of agents, or the regulatory and risk posture inside their own businesses?
Join Lorikeet for an evening of candid, operator-led discussion on what it really takes to scale AI in regulated environments. We’ll explore what’s already live in production, what’s deliberately being held back, and where the bottlenecks sit.
The event will be at Airwallex’s new London office. Drinks and food will be provided.
The panel
We’ve brought together leaders from some of the UK’s most ambitious fintech companies.
Tommy Soilemezis – Director of Business Operations at Taptap Send
Lucinda Bentley – Head of Customer Operations at Carmoola
Hussam Shehab – Staff Product Manager at Airwallex
Steve Hind – Co-founder at Lorikeet (Moderator)
Who should attend?
Operators and founders working in digital native businesses. There will be a waitlist.
About Lorikeet
Helping customers quickly and clearly can be tough – especially for companies with tricky questions and high standards for service. Hiring more people doesn't fix the problem and basic chatbots that only repeat help articles do not help.
Lorikeet uses AI to give fast, accurate support at a much lower cost than doing it all by hand. We can handle tasks like finding information, using your tools, and making thoughtful decisions and work across the customer lifecycle (not just inbound support!). Customers wait seconds, instead of days. Or even better, we solve their issue before they even know it is a problem.
We work with fast-growing companies in areas like finance and healthcare that care deeply about their customers.
About Airwallex
Airwallex is building the future of global banking.
Legacy systems weren't built for a world that moves fast and scales globally. They're slow, fragmented, expensive - full of friction at every turn.
With their own infrastructure, software, and AI, Airwallex has built a financial operating system from first principles - borderless, intelligent, real-time. They don't ride the rails of the old financial system. They're building new ones. Where entrepreneurs - no matter where they start - have the tools to build and scale globally from day one. So modern businesses can scale across markets, currencies, and borders - without limits.