Conversational AI Meetup: What's next for agentic AI in customer experience?
Agentic AI has quickly become a hot topic of 2026. But where does it belong in customer experience? Join us for an evening of discussion on how leading organisations are putting agentic AI to work in customer experience.
In McKinsey's State of AI in 2025 report, 23% of respondents said their organisations are scaling an agentic AI system, with 39% reporting they have begun experimenting with AI agents.
If you are exploring what's possible or already running AI agents in production, this event will equip you with practical insights on what's working, what's changing and where things are heading.
Who it's for:
Customer service and contact centre professionals.
Product and engineering teams building or evaluating AI agents.
Operations leaders looking at where agentic AI fits into their strategy.
Applied AI practitioners designing and building agentic AI solutions.
Anyone curious about what agentic AI means for customer experience in practice.
Talks and speakers:
Raising the bar: how we measure quality in agentic AI through automation and human insight by Rui Teimao, AI Innovation Engineer and Lorraine Burrell, Conversation Design Lead at Lloyds Banking Group
Simple rules, rich experiences: some things I’ve learned about AI model design by Pete Kowalczyk, AI Conversation Designer at Government Digital Service
Why Voice AI is the future and how to get it right by Kane Simms, Founder & CEO at VUX
Here’s how the evening will flow:
Arrival - 18:00-18:30
Presentations - 18:30-19:45
Networking with nibbles and drinks - 19:45-21:00
Leave with practical ideas you can act on - 21:00
About VUX
VUX operates the conversational AI industry’s most established and respected content platform. Our podcast, newsletters, events and social content feature substantive strategic and technical discussions with Chief AI Officers, VP-level leaders and experienced practitioners from organisations putting AI to work at scale.
With tens of thousands of subscribers, our content infrastructure positions VUX as the central knowledge hub for the conversational AI industry: the place practitioners and leaders turn for honest assessment of vendor capabilities, architectural best practices and implementation frameworks grounded in actual deployments rather than proof-of-concept demonstrations.
The event is organised in collaboration with Lloyds Banking Group.