The One About AI Agents (Round II)

​From enhancing RAG systems with intelligent filtering and real-time data extraction, to revolutionising call centers through conversational AI, discover how agentic approaches are creating more adaptive and effective AI solutions that respond intelligently to changing contexts and user needs.

​More About the Sharings

• ​Traditional RAG systems often struggle to surface the most relevant information for analysts. Qing Ru (Senior Software Engineer, CSIT) will explore how Agentic AI, through a Relevancy Chunk Agent, enriches RAG outputs and dynamically filters information to help analysts focus on critical insights with greater confidence. She will also share how the team experimented with a code-generating agent to extract real-time web data, expanding discovery beyond static datasets. Through these examples, learn how Agentic AI can complement RAG through adaptive and context-aware orchestration, enhancing information discovery even in constrained operational environments. (Technical Level: 200)

• ​Benghui (Senior Solutions Architect, Agora): “Convo AI Empowering Traditional Call Centers – A Digital Revolution in Progress” (Technical Level: 100-200)

• ​​Shankara (Global Director of Solutions Architect, Agora): "Convo AI Use Case Sharing and Convo AI in Call Center (Technical Level: 200)

​More About the Speakers

• ​Qing Ru is a Senior Software Engineer on the AI Products team at CSIT, leveraging generative AI to tackle critical national security challenges. She builds and integrates systems that sift through large datasets to surface pertinent information, helping analysts work more efficiently and effectively.

• ​Benghui is an APAC Senior Solutions Architect at Agora. With over 20 years of experience in streaming and live broadcast solutions, Benghui has played a key role in designing and implementing major projects, bringing deep insights into B2B business practices.

• ​Shankara is the Global Director of Solutions Architect at Agora. As Agora’s lead solutions architect, Shankara has long focused on real-time communication businesses in the US and Europe, offering unique perspectives on international solutions.

​Psst....Interested in becoming a speaker for our sessions? Sign up here!