AI- vs. Human- Moderation Using Biometrics | with Curtin University

​What actually changes when the moderator is an AI?

​In this session, we’ll share findings from a controlled study conducted with Curtin University that compared AI-moderated and human-led interviews using the same discussion guide and biometrics.

​Prof. Billy Sung and Dr. Patrick Duong will walk through what the data shows:

• ​Disclosure and honesty: participants were equally willing to share across both formats

• ​Participant experience: feelings of trust, comfort, and ease of answering were comparable.

• ​Emotional engagement: human moderators fostered a stronger connection and emotional response

​So where does that leave researchers?

​We’ll also cover how the study was designed, including the use of biometric data to measure engagement beyond self-reported feedback.

​The goal is simple: understand when AI moderation works, when human moderation works better, and how to combine both in real projects.

​Bring your questions. We’ll unpack the findings and what they mean in practice.