CCO Lunch Roundtable Planning 2026: AI, Strategy & Structure - Hosted by Klynk & Statisfy
As 2026 planning begins, Customer and Revenue leaders are rethinking how AI reshapes Customer Success, renewals, and organizational design.
Join an intimate roundtable facilitated by Sherrod Patching, VP of Customer Success at GitLab, with Jai Valluri, SVP of Customer Experience at Simpplr, as they guide a peer discussion on how AI is transforming Customer Success and organizational design.
Together, we will explore how leading organizations are adapting their customer strategy and structure for the AI era — from evolving roles and workflows to driving measurable impact through AI-led customer experience.
Why Attend
A practical, closed-room conversation among peers.
Attendees will:
Gain an inside view of how leading companies are aligning Customer Success for 2026
Compare notes on org structure, skill evolution, and AI readiness
Walk away with 2–3 tangible ideas to influence your own 2026 planning cycle
Discussion Themes
Structuring CS and RevOps for the 2026 cycle
Integrating AI into customer workflows and decision-making
Balancing human touch with automation at scale
Metrics that matter in a changing environment
Who Should Attend
Chief Customer Officers, VPs of Customer Success, and Head of Revenue Operations shaping customer strategy for 2026 and beyond.
🍽️ Lunch will be served.
📩 Attendance by invitation only — please RSVP early to confirm your spot.