NexGen CS Leadership Masterclass: How You Can Drive Growth & Exec Impact Even if You're Not In the Boardroom
What if you could turn Customer Success from a cost center into the growth engine that executives can’t ignore, even before you have a seat in the boardroom?
That’s the opportunity in front of CS leaders today. The rules of leadership have shifted. Budgets are tight, AI is requiring new roles, and executives demand outcomes they don’t always invite CS to shape.
In this StepUpXchange Masterclass, Jan Young, Founder of StepUpXchange and creator of the CS Business Leadership Accelerator, will show how to:
Translate customer outcomes into boardroom priorities
Align your team to the levers that actually drive growth
Build systems that earn visibility, credibility, and influence
Whether you’re fighting for executive buy-in, rebuilding after reorgs, or navigating AI-driven change, this live training will give you practical frameworks to lead with clarity and impact.
This is event is LIVE ONLY. NO RECORDING.
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About the speaker:
Jan Young is the Founder of StepUpXchange and creator of the CS Business Leadership Accelerator. A former VP who has led Client Success through successful exits, Jan now coaches CS leaders to become business leaders who drive revenue and strategy in the Age of AI. She also leads CxXchange, a global peer community shaping the future of Customer Success.
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