Level Up: Support Meetup
Details
The Future of Support Teams in the AI Age
AI isn't coming for support—it's already here. This event is about getting ahead: learning how to work alongside AI, expand your role, and become indispensable in the AI age.
Join us for the inaugural Level Up event—a new in-person series by Relevance Community where professionals come together to level up their skills, regardless of background or AI fluency.
For Support Professionals & ICs, you'll learn:
How to work alongside AI agents rather than compete with them
Practical skills to expand your role: building and managing AI agents, prompt engineering, "vibe coding"
How to become irreplaceable by focusing on white-glove support, complex problem-solving, and becoming the AI expert on your team
Real career paths forward in the AI age
For Support Managers & Leaders, you'll learn:
How to integrate AI into your team without losing the human touch
Tools that actually work: deep dives into Relevance AI and Brainfish
How to upskill your team and lead with empathy during transformation
Metrics that matter beyond ticket volume
Speakers:
Alex Waite – AI Customer Experience Manager, Relevance AI
Using AI Agents in Support at Relevance AI
Dana Freiwat – Support Team Leader, Atlassian
Leading Support Teams with Empathy and Heart in the AI Age
John Resman – Design + AI, Brainfish
Turning Product Chaos into AI-Powered Knowledge
As well as a panel discussion & Q&A facilitated by Jacky Koh, Co-Founder of Relevance AI
📍 Thursday, February 26, 2026
⏰ 5:30pm arrival | 6:00pm talks begin
🏢 Relevance AI HQ, 132 Kippax St, Surry Hills, NSW
To sign up, please join the Relevance Community and register there :)
https://community.relevanceai.com/c/events/level-up-support-meetup
Who should attend?
Support professionals, customer success managers, support team leaders, operations managers—anyone working in customer-facing roles who wants to understand how AI is changing their work.
No matter your skill level or AI fluency, if you're in support, customer success, customer experience, or any adjacent field, and want to understand how to thrive (not just survive) in the AI age, this event is for you.
This is the first of many Level Up sessions. See you there. 🎮