How Zscaler gets to RCA for 150K alerts in minutes
An online event hosted by Resolve AI.
Most incident postmortems end with “we need better visibility.”
Zscaler’s didn’t.
Chris Umbel runs site reliability for Zscaler, a global zero-trust security cloud. His team handles 150,000 alerts and 120 incidents monthly—often pulling 30+ engineers per bridge.
The problem wasn't dashboards or data. It was getting to root cause fast enough to matter.
In this session, you'll hear how the team at Zscaler:
Cut mid-severity incident resolution from 60 minutes to 15 minutes
Reduced war room size by 30%+ engineers per incident
Deployed AI for prod in production for autonomous investigations
If you're drowning in alerts and war rooms keep growing, this is for you. Chris walks through what worked, what didn't, and the specific changes that freed up real engineering capacity.
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