WoCS ATX: AI Series 1/3 - ChatGPT 101 for CS Professionals
Women of Customer Success – Austin Chapter Presents: AI Series 2025
Event 1 of 3: "ChatGPT 101 for CS Professionals"
We’re thrilled to kick off our AI Series 2025 - a three-part journey into the world of artificial intelligence tailored for Customer Success professionals.
Join us for the first event in our trilogy: "ChatGPT 101 for CS Professionals," where we’ll dive into the fundamentals of AI and prompt engineering. Whether you're just starting your AI journey or looking to sharpen your skills, this series is designed to build knowledge progressively across all three events.
🎤 Featured Speaker: Missie Dunham
Senior Director, Customer Success at Constant Contact
Renowned CS Leader | Scaled Strategy & Innovation | Digital CS & AI Explorer
Missie will lead us through an inspiring and practical session, sharing insights on how to integrate AI into your everyday work and career. She’ll break down how to get started with ChatGPT, explore use cases relevant to CS, and guide us through hands-on prompt engineering exercises.
💡 Pro tip: Come prepared! Have the ChatGPT app downloaded and ready to go on your phone or device.
👩💼 About Missie:
Missie Dunham is a trailblazer in the Customer Success space, known for her work in digital transformation, scaled CS strategies, and AI innovation. With over 20 years in SaaS and cloud collaboration, she’s been at the forefront of redefining how companies engage, retain, and empower customers at scale. At Constant Contact, Missie is leading the charge in leveraging AI to enhance digital CS - blending automation with human connection to create powerful customer experiences. She’s passionate about reshaping the future of CS through innovation, strategy, and cross-functional collaboration.
... we have a feeling this won’t be the last time you’ll see Missie on our stage...
✨ Special Guest Speakers:
👩💼Chance Webb, Senior Enterprise Customer Success Manager
👩💼Rachel Morris, Customer Success Manager
We’re thrilled to welcome Chance Webb and Rachel Morris from Atlassian to the stage! Together, they’ll share how Atlassian’s Customer Success Managers are already putting AI to work in their daily practice.
Expect both inspiration and practicality: from real-world examples of the value AI brings to their CS workflows, to a quick demo of Atlassian’s own AI features, including Rovo Chat (for smarter CSM prompts) and Loom Notetaker (for AI-powered call notes).
📍 Event Details:
Location: Atlassian Offices, 1401 E 5th St., Austin, TX 78702
Time: Please arrive by 5:30 PM for check-in and registration.
Parking: On-site garage parking is available. Bring your parking ticket to the reception desk for validation.
Why Should Customer Success Professionals Attend?
In today’s fast-changing landscape, AI is no longer a buzzword - it's becoming a core part of how we deliver exceptional customer experiences at scale. This event is designed specifically for Customer Success professionals who want to stay ahead of the curve, gain a competitive edge, and future-proof their careers.
By attending, you'll:
✅ Demystify AI ~ Understand what AI (and ChatGPT) can actually do for you and your team - no technical background required.
✅ Gain Practical Skills ~ Learn hands-on prompt engineering techniques you can immediately apply to boost productivity and customer engagement.
✅ Strategize Smarter ~ Discover how AI fits into scaled CS strategies, digital touchpoints, and everyday workflows.
✅ Learn from a Leader ~ Get inspired by Missie Dunham, a visionary CS leader actively transforming Customer Success through AI.
✅ Grow with a Community ~ Connect with like-minded CS professionals in Austin who are navigating the same challenges and opportunities.
This isn’t just another tech talk for us - it’s the starting point for building your AI toolkit, one practical step at a time - in collaboration with like-minded women.
If you're ready to move from AI curiosity to capability - this is where your journey begins.
We can’t wait to see you there!