"Listen. We Need to Talk" - An AI breakfast on voice agents with Heyra and ElevenLabs
Breakfast with Heyra and ElevenLabs on the current state of voice agents, what they can handle today, and how companies in regulated industries are starting to use them.
Most people associate voice bots with rigid menus, keyword recognition and repeating their CPR number over and over. That has changed. Voice agents now hold real conversations, handle sensitive data and work around the clock, and companies in pensions, finance and insurance are starting to use them.
Join Heyra and ElevenLabs for breakfast and a practical look at where the technology stands today and where it fits in your organisation.
What we will cover:
A live demo of what voice agents can do today, and a quick look back at how far they have come.
Voice agents in customer service, with Sæmundur Ragnarsson, AI Engineer at Heyra: how today's conversational agents differ from dialogue-tree bots, and how integration with your own data and systems builds trust.
Use cases beyond the call centre, with Nils Smed, Partner at Heyra: voice agents we have built for work outside customer service, and how to judge which conversations in your organisation an agent should take on.
A fireside chat and Q&A with Anna Neely and Emma Hernmarck from ElevenLabs, hosted by Nils Smed. Anna leads ElevenLabs' forward deployed engineering team for banking, financial services and insurance in Europe and works directly with its most regulated customers. The conversation covers how enterprises in regulated industries handle trust, security, risk and AI disclosure, how to scope a use case for a demanding deployment, and how voice goes from a first use case to a core channel.
This session is for leaders who are responsible for, or closely involved in, how their organisation serves its customers, from customer service and operations to digital, technology and compliance.
Host: Heyra, together with ElevenLabs
Speakers: Sæmundur Ragnarsson and Nils Smed (Heyra), Anna Neely and Emma Hernmarck (ElevenLabs)
Format: Breakfast, talks, live demo and fireside chat
Time: 23 October, 08:00–09:30
Audience: Customer service, operations, digital, technology and business leaders, especially from pensions, finance and insurance
Breakfast: Coffee and a light breakfast will be served (please let us know about any allergies beforehand).
Participation: Seats are limited, so we prioritise those who are responsible for, or closely involved in, customer contact and AI initiatives in their organisation.
When you apply, please include your role and a short note on where your organisation is today with voice and AI in customer contact.