5 Voice AI Pitfalls and the Integrations That Would Have Saved Them

​The founders of Regal have spent 15 years in the contact center industry. We asked them a simple question: of all the voice AI disaster stories you've heard from contact center leaders, which ones stand out and what would have prevented them?

​In this session, David Sokolow (VP of Product) and Ellen Battaglia (Product Manager) will walk through the top five. What broke in each, why it broke and the specific integration capability that would have changed the outcome. The patterns are real and they show up again and again across insurance, healthcare, financial services and home services.

​You'll leave with:

• ​A clear picture of the five integration failure modes that quietly kill voice AI revenue and CX outcomes

• ​The exact integration capabilities to ask any voice AI vendor about so your deployment actually drives transfers, conversions and containment

• ​What it takes to make voice AI a real revenue driver in your contact center