

The Enterprise AI Transformation Playbook
Most people know Zapier as an automation platform. But they also run a selective program where they partner hands-on with a handful of enterprise companies to drive AI transformation at scale.
Philip Lakin, Head of Enterprise Innovation at Zapier, runs this program. Now he's walking through the playbook live with Jan from 9x.
You'll learn:
Why AI transformation isn't just about tool rollouts.
The bootcamp format that everyone goes through, from intern to CEO.
How to spot broken processes and surface opportunities early.
How to ensure "Builder Champions" emerge naturally.
The mechanism that enables scale without blocking progress.
The metrics that actually matter
Phil will walk through each section of the playbook with real examples from enterprise implementations. We'll go deep on what works and why.
This is a 60-minute session with time for Q&A.