Scale CS with Partners
Scale CS with Partners
Thursday 11 June · 16:00 CET · 30 min
Partner-led growth is accelerating. More and more B2B SaaS companies are building and scaling their business through resellers, implementors, and channel partners — and increasingly, those partners are taking on a bigger role in customer success too.
Your partners are already talking to your customers. They're doing implementations, running training, handling support. In many businesses, they're the primary relationship.
So why aren't they a formal part of your CS motion?
The companies winning at partner-led growth have figured out that partners aren't a channel to manage around — they're an extension of your CS capability. When partners are set up to drive success, your reach multiplies without your headcount growing.
But making that work requires a different approach. Different visibility, different playbooks, different ways of measuring health and risk across a network you don't fully control.
In this session, Johan Nilsson — founder of Startdeliver and Jecta — shares a practical framework for turning your partner network into a scalable CS motion.
You'll leave with:
→ How to structure the CS relationship when a partner sits between you and your customer → What partners need to drive success — and what you need to stay in control → How AI enables your partners to act as CS professionals without becoming one
Hands-on, 30 minutes, no fluff. Built for CS and revenue leaders scaling through partners.
Free to attend. Seats are limited.
Register above to secure your spot.