Clinical Product Dinner - Productising Service-Heavy Clinical Models: How to Scale Without Losing the Care
Productising Service-Heavy Clinical Models: How to Scale Without Losing the Care
Join a small group of clinical product leaders, founders and operators for an intimate, off-the-record dinner exploring one of the hardest problems in healthtech: how to turn service-heavy clinical models into scalable, repeatable products.
Many of the most impactful healthcare businesses start as services, high-touch, clinician-led and operationally complex. But scaling these models requires difficult decisions about standardisation, automation, ownership and trade-offs between efficiency and care quality.
This dinner focuses on the product and operating-model decisions required to scale service-heavy clinical businesses without breaking what made them valuable in the first place.
What we’ll discuss
When a clinical service is ready to be productised, and when it isn’t
What should be standardised, automated or kept human
How to design operating models that scale without collapsing under complexity
Common mistakes teams make when “adding product” to services
The tensions between clinical quality, efficiency and commercial reality
How investors, boards and leadership teams evaluate service-heavy models
We’ll hear from Mark Jenkins, founder and CEO of Paloma Health, on lessons learned from building and scaling service-heavy clinical products, including the decisions that enabled scale, and those that created friction, cost or unintended consequences.
As always, the dinner is highly interactive. Bring your questions, your scars and your toughest scale challenges. We co-create the room together.
The Food
Food is a delicious two-course meal, served family-style. See more about Bao here: https://baolondon.com/menus/ (dietary requirements will be catered for)
The Cost
£65 (including service). Drinks can be ordered and paid for separately on the night. 🍸
Cancellation
If you’re unable to attend, we’ll offer your ticket to someone on the waitlist. If they accept, you’ll receive a full refund. If a replacement can’t be found or you cancel at the last minute, we’ll do our best to refund you, subject to the restaurant’s discretion.