Inside the CX Playbook of an 8-Figure Shopify Brand

​Most brands that bring AI into support see the same pattern: faster replies, happier dashboards, and the same customers writing back two days later because nothing actually got fixed.

NovaaLab didn't.

In their first month, 45% of their tickets were handled end to end, and not one resolved ticket was reopened. Zero.

On October 8th, Anna from NovaaLab joins Ron Shah, CEO & Co-Founder of Obvi, a $100M health and wellness brand built on best-in-class customer experience, and Sachin Jaiswal, Co-Founder of kim.cc, the platform combining powerful AI with trained human Sentinels to deliver support that's fast, accurate, and trusted across hundreds of DTC brands, live to walk through exactly how NovaaLab got there: what they changed, what they refused to compromise on, and the decisions most brands get wrong before they even start.

This isn't a bunch of theory or a generic vendor pitch. Just an honest look inside how an 8-figure Shopify brand rebuilt CX, including what didn't work along the way.

You'll learn:

• ​Why speed is the wrong metric to chase first

• ​How to know which tickets AI should handle, and which it shouldn't touch

• ​What "resolved" really means, and why reopens are the number that exposes everything

• ​The 30-day rollout NovaaLabs used, and what they'd do differently

​Register for free now to save your seat!

(And bring your questions. We'll be taking them live).