Krew | IUCX 2026 Day 2 Invite-Only Dinner

​Join Krew for an off-the-record dinner conversation during IUCX, exploring how AI is reshaping utility customer service, operational efficiency, and the customer experience.

​Discussion agenda

​AI and the future of utility customer experience: How are emerging AI capabilities changing the way utilities engage, support, and communicate with customers across the service journey?

​Balancing AI innovation and customer trust: How can utilities adopt AI to improve service, responsiveness, and personalization while maintaining transparency, fairness, and trust?

​AI-driven operational efficiency and service excellence: How can utilities use AI to reduce manual work, improve team productivity, and create better outcomes for both customers and service teams?

​The future of utility customer service in an AI era: What strategies, partnerships, and leadership decisions will define the organizations that stand out as AI becomes a bigger part of the customer experience?

​Chatham House Rules
Chatham House Rules apply. Participants may use and share the information discussed, but may not reveal the identity or affiliation of any participant, or attribute any comment to any individual or organization outside the dinner.

​Attendance
This is an invite-only dinner for senior utility industry leaders and industry partners attending IUCX.