What Customers Expect in 2026: Speed, Personalization, and Human Connection at Scale

​Customer expectations are moving fast and in 2026, E-Commerce brands will be judged on how quickly they respond, how personalized their experiences feel, and how human their interactions remain, even at scale.

​Join us for a forward-looking panel discussion with leaders from Gorgias, ShipBob, Consio, and TalentPop as we unpack what customers now expect across the full post-purchase journey: from support and shipping to returns and real-time conversations.

​This session explores how CX, operations, and technology must work together to meet rising expectations without losing efficiency or brand voice.

​What we’ll cover:

• ​What “fast” really means across support, shipping, and voice

• ​How better context leads to more relevant, personalized interactions

• ​Where AI helps and where customers still expect a human

​If you’re responsible for CX or E-Commerce performance, this session will give you clear takeaways and real examples you can bring back to your team.

​​👉 RSVP and join us live!

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