At The Top: An Executive Forum for Women Leading in Customer Success, Support & Operations
Website: https://www.womenofcustomersuccess.com/at-the-top-2026
Success Amplified: At the Top is a half-day executive forum for women leading Customer Success, Support, and Operations teams.
This event brings together 120 influential Directors, VPs, and C-suite leaders for focused conversation addressing the most pressing challenges facing modern post-sales and GTM organizations.
The format is built for depth, not volume: curated thought leadership, structured executive roundtables, and an intimate supper-club-style dinner, designed to create space for real conversation and peer-level exchange.
This is a rare room where everyone is operating at a senior level and every conversation reflects that. Roundtables are intentionally formed by role, industry, and shared challenges so the leaders beside you are navigating the same decisions you are.
At the Top is where Customer Success, Support, and Operations leaders learn from one another and shape what great post-sales leadership looks like together.
Attendance is application-based to protect the quality and leadership level of the room.
What you can expect
Hosted at the brand new The Malin Chelsea
Leaders operating at your level - Directors, VPs, and C-suite across Customer Success, Support, and Operations
Conversations shaped by real leadership decisions, not theory or best practices
Space and time to speak openly on the challenges that matter most right now without noise or agenda
Executive roundtables grouped by role, industry, and shared challenges, so every conversation is relevant and grounded
Who this is for
Women leading Customer Success, Customer Support and Customer/Revenue Operations teams
Senior Director, VP, SVP, Global Head, CCO, CRO, COO
Leaders from SaaS, tech, enterprise, high-growth, public, and PE-backed companies
How the half-day is structured
Thought leadership
A keynote from Cassie Young, General Partner at Primary Ventures: "The Core 4 Traits of Top 1% Executives"
A curated panel of experienced executives sharing what’s working - and what isn’t - at scale. Panelists TBA.
Afternoon Executive Roundtables
Small-group discussions, intentionally formed by role, industry, and shared challenges
Each table is guided by a senior leader who will share focused prompts to guide the conversation
Supper Club-style dinner
An elegant, hosted dinner to close the day. Intimate tables, beautiful surroundings, and conversations worth lingering over
Timing
1:30pm — Arrival, coffee & light bites
2:00pm — Practical Keynote by Cassie Young
3:00pm — Leadership Panel discussion (topic & panel TBA)
3:45pm — Break
4:30pm — Executive roundtables
6:00pm — Roundtables conclude
6:30pm — Supper Club-style dinner & mingling
8:30pm — Close
About The Leader’s Table
This event is hosted as part of The Leader’s Table by Women of Customer Success - a private, invite-only leadership network for senior women across Customer Success, Support, and Operations.
Members of The Leader’s Table receive priority access and a reduced ticket price for At the Top and future leadership experiences.
Access
Attendance to this event is application-based to protect the quality of the room. If approved, you’ll receive an acceptance email and your ticket within 48 hours.
Please note that all tickets are final sale. If you would like to transfer your ticket due to unforeseen circumstances, please reach out to us at [email protected]