AI and Mental Health: Expanding Access Without Losing Humanity

​Event Description

AI and digital tools are rapidly expanding access to mental health support, from chat-based services to helplines and decision-support systems. For many countries, especially those with limited clinical resources, these tools offer a pathway to reach millions who would otherwise go without care.

But as these systems scale, a critical question emerges: how do we expand access without losing the human core of mental health support?

This session explores how governments and organizations can build national mental health systems that integrate AI, digital platforms, and community-based care. Moving beyond pilots, the focus will be on designing infrastructure that is scalable, equitable, and grounded in real-world delivery.

We will examine the role of AI-in-the-loop systems, where technology supports but does not replace human care, and how these approaches can generate real-time insights into population mental health while improving service delivery.

At the same time, the discussion will address key risks, including bias, privacy, clinical safety, and the ethical implications of relying on AI in deeply human domains. What safeguards are needed to ensure these systems are trusted, inclusive, and responsible?

Bringing together policymakers, practitioners, and technologists, this session will focus on how to build digital mental health systems that are both scalable and deeply human.

Speakers

• ​Annika Sten Pärson is Founding Partner and Executive Chair of The Inner Foundation, advancing inner health, equity, and belonging through catalytic global investments.

• ​Rebecca Benghiat is Chief of Staff and Head of Impact at The Inner Foundation, advancing mental health and well-being for emerging adults globally.

• ​Taylor Hirschberg is CEO of Metli, advancing health impact measurement and data democratization for underserved communities globally.

​Discussion Questions
How can AI expand access to mental health support while preserving human connection and trust?
What does it take to build national, scalable digital mental health systems?
How can AI support, rather than replace, frontline mental health care providers?
What safeguards are needed to ensure ethical, equitable, and safe use of AI in mental health?