Introduction to Human-Centered Design: Creating Solutions People Actually Want to Experience

​This workshop introduces the fundamentals of Human-Centered Design (HCD), a practical, people-first approach to solving problems and designing better products, services, programs, and experiences. Participants will learn what HCD is, why it matters, how it drives better outcomes, and how methods like user research, journey mapping, prototyping, and feedback loops help teams reduce risk, increase adoption, and make smarter decisions. Through real-world examples and practical frameworks, attendees will leave with a clearer understanding of how to apply HCD in their own work.