Fin x Cartesia: Building Voice AI Products
Voice AI adoption is rapidly accelerating, and advances in speech models, latency, and real-time orchestration are changing what these systems can reliably do.
The era of scripted voice workflows is dead, teams can now build voice agents that listen, reason, and take action during live phone conversations—handling complex, multi-step interactions in real time.
This shift raises the bar for both product quality and customer experience. Phone conversations tend to be high-stakes, time-sensitive and interruption-heavy. Delivering a great Voice AI experience requires deeper design and evaluation than the scripts and IVR trees it replaces.
Join product leaders from Fin and Cartesia for a conversation on what it takes to build production-grade voice AI for the phone. We’ll dig into the product and technical decisions behind modern voice agents, as well as how teams ship voice AI responsibly as these systems scale.
What you’ll learn
Why voice AI raises the product quality bar
Unlike text, voice conversations are emotionally loaded and interruption-heavy — requiring careful design of pacing, and system behavior to meet higher user expectations.The mechanics behind human-feeling voice AI
Latency, barge-in, and turn-taking — and why small technical choices have outsized UX impact.Designing voice systems that handle real complexity
Moving beyond scripted flows to resolve nuanced, multi-intent conversations without frustration.How teams evaluate and scale voice responsibly
Practical frameworks for measuring quality, safety, compliance, and brand consistency.
Speakers
Peter Bar, Product Lead, Fin Voice, Intercom
Israel Shalom, Head of Product, Cartesia
Who should attend
Product leaders, builders, designers and engineers who are looking to stay on the frontier of AI product development.