Fin x PostHog: Delivering Deep AI Product Adoption
AI adoption is growing by the day so getting customers using it is no longer the hard part. Getting customers to actually succeed with AI is where the real work begins.
There's a critical gap between a user activating a feature and a customer achieving the outcome they paid for. Most teams are sitting on more data than ever — product analytics, support conversations, usage signals but they are still struggling to connect the dots between adoption and success.
Join Fin and PostHog for a candid conversation on what it actually takes to turn AI adoption into meaningful long-term customer success: how to read the right signals, intervene at the right moments, and build a CX and product motion that's proactive rather than reactive.
Our speakers bring perspectives on the same problem from different angles — one from deep inside the product and analytics layer, one from the front lines of customer success — and the lessons learned building and scaling AI-first products in the real world.
What you'll learn:
Which signals actually predict whether a customer will succeed or churn.
How to connect product usage data with CX signals to build a complete picture of customer health.
How product and CS teams can break out of their silos and share a common view of customer success.
Speakers
Junan Pang, VP of Customer Success and Solutions, Intercom, Building Fin
Tim Glaser, CEO, PostHog
Who should attend
Product leaders, CX leaders, and GTM executives navigating the gap between AI adoption and long-term customer success.