Smart ways to bring AI into your community strategy
Artificial Intelligence is no longer a “future trend” — it’s already reshaping how communities are built, managed, and scaled. But where should you start, and what should you watch out for?
In this interactive session, Nicole Saunders will walk through:
🟠 Current examples of how communities are already using AI effectively
🟠 Ideas for future applications to improve engagement and operations
🟠 Key considerations and challenges to address before implementing AI
🟠 How to start experimenting safely and strategically with AI in your own community
Whether you’re curious about AI’s potential or already testing it in your workflows, this session will give you practical takeaways and inspiration to use AI in ways that actually move your community forward.
Session Agenda
Welcome & Housekeeping
Nicole Saunders Session
Q&A
Wrap Up
Speaker: Nicole Saunders
Nicole Saunders is a CX Executive, Podcast Host, and Community Strategist with over 15 years of experience leading customer engagement at high-growth B2B companies. She is the Founder of CXN Consulting, Co-host of the CX Nexus podcast, and currently serves as Senior Director of CX Strategy at Higher Logic.
Previously, Nicole led Community and Customer Marketing at Zendesk and Coupa Software. A passionate connector and mentor, she brings a people-first lens to every Customer Experience she helps shape.