Experience Innovation: Microsoft Ignite @ Home | Montréal
Join us at the intersection of Service Strategy and Innovation.
We are thrilled to invite you to Microsoft Ignite @ Home, an exclusive morning gathering hosted at Microsoft’s Montréal headquarters. As a leader in Customer Operations and Service Delivery, you know that staying ahead requires more than just following trends—it requires building the right technical foundation.
This event is designed specifically for leaders navigating the shift toward AI-driven support, intelligent automation, and secure service delivery.
Why This Matters for Your Role: Whether you are leading a Contact Center, managing Enterprise Applications, or driving Digital Transformation, this is your opportunity to see how the world’s leading development platforms are powering the next generation of customer experiences.
Operational Excellence: Discover how accelerating your technical workflow directly translates to faster resolution times and more reliable service uptime.
AI Realized: Move beyond the buzzwords. See how Copilot and Virtual Agents are built, deployed, and secured to augment your human workforce.
Secure Innovation: Learn how to balance speed with security, ensuring your customer data remains protected while you innovate.
The Morning Agenda We have curated a schedule that bridges the gap between technical capability and business value:
Demos & Donuts: Fuel up and explore live, interactive demos of the GitHub platform. See firsthand how Copilot and automation tools are reshaping how support systems and customer platforms are built and maintained.
Expert-Led Sessions: Deep-dive presentations on scaling delivery, adopting AI workflows, and fostering a "security-first" culture within your service operations.
Peer Networking: Connect with fellow leaders in Customer Success, IT Operations, and Digital Strategy. Discuss common challenges in modernizing the contact center stack.
Onsite Exclusives: Receive limited-edition resources and swag available only to our in-person attendees.
Who Should Attend:
Operations Leaders: VPs of Support, Directors of Call Center Ops, and Service Delivery leads.
Tech & Infrastructure: VP of Enterprise Apps, IT Managers, and CRM Platform owners.
Innovation & AI: Heads of AI, Automation Leads, and Transformation Managers.
Current Attendees Include:
Director, Customer Experience & Support — Coveo Solutions
Head of Customer Success & Engagement — Lightspeed Commerce
Senior Manager, Customer Operations — FlightHub
Director, Contact Center & Digital Channels — Web Hosting Canada
Customer Service Operations Lead — inBeat Agency
Head of Customer Support Platforms — GHGSat
Director, Service Delivery & CRM — Savoir‑faire Linux
Manager, Customer Insights & Analytics — Coveo Solutions
Lead, Support Systems & Automation — Lightspeed Commerce
Customer Success Program Manager — FlightHub
Head of Self‑Service & Automation — Web Hosting Cana
Space is limited at our HQ. Secure your spot to define the future of your service organization.