The Future of Customer Experience & CX Technology
In an era where customer expectations evolve faster than organisational structures, experience has become a strategic differentiator not a support function.
The Future of Customer Experience & CX Technology is a forward-looking Thought Leadership Majlis exploring how organisations are redesigning customer relationships through data, intelligent systems, and experience-led operating models. From AI-driven insights to integrated communications and feedback ecosystems, CX is no longer about touchpoints, it’s about transformation.
We convene CX leaders, technologists, communications specialists, and decision-makers to examine how organisations design, deliver, measure, and continuously evolve customer experience in a data-rich, digitally accelerated world.
This is not a tools showcase.
It’s a strategic CX conversation.
What’s In It For You
Develop a clearer, executive-level understanding of how modern organisations are operationalising customer experience as a growth engine.
You’ll gain insight into:
How data and CX technology are reshaping customer relationship strategies
The shift from reactive service models to proactive experience design
Integrating communication, insights, and feedback into decision-making
Measuring CX impact beyond vanity metrics
Building experience-led cultures across departments
Aligning CX strategy with long-term business performance
Hear directly from operators and advisors working at the intersection of customer insight, technology, and organisational strategy.
Event Agenda
🕖 9:00 PM – 9:30 PM | Iftar & Welcome
Break fast together in a welcoming setting, tour of the newly built Axeed Space ecosystem and Free Coaching Slots, with dates, water, fruits, yogurt & nuts on the house!
Once you book your attendance and your ticket is approved, contact us (contacts below) to book your Free Coaching session*
🕢 9:30 PM – 10:30 PM | Strategic Roundtables & Expert Access
Arrive early for curated discussions, informal exchanges, and optional coaching-style conversations with CX and technology professionals.
A tour of Axeed Space will be available.
(Confirmed attendees will receive details to reserve dedicated discussion slots.)
🕤 10:30 PM – 11:30 PM | Keynotes & Majlis-Style Dialogue
Short, insight-led talks followed by a moderated open-floor dialogue.
This is a participatory session designed for decision-makers, builders, and operators, not passive attendees.
Light refreshments served.
Meet This Session’s Leaders
🎤 Mark Hamill, CEO and Co-Founder at ARCET Global
🎤 Codin Caragea, Founder & CEO at Experience Edge
🎤 Nigel Owen, Strategic Communications Consultant at ARCET Global
🎤 Zachariah Manyapye, Sales Account Executive at QuestionPro | CX & Insights Expert
🏫 About Kognitiv Academy
Kognitiv Academy is a global training platform dedicated to equipping professionals with the skills, knowledge, and confidence to thrive in today’s fast-paced world.
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🏢 About Axeed Space
Axeed Space is a dynamic co-working and business membership hub located in Al Quoz, Dubai, designed to empower innovators, entrepreneurs, and startups. Beyond offering flexible workspaces and private offices, Axeed Space provides a vibrant community, premium facilities, and tailored support to help businesses thrive.
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Got a question ? Get in Touch !
📧 Mail: [email protected]
📲 Whatsapp or Call Us: +971585208218