NexGen CS Leadership Masterclass: How You Can Drive Growth & Exec Impact Even if You're Not In the Boardroom
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https://zoom.us/webinar/register/WN_6KMCoAwGSnqX-7pe8nJLgQ
Meeting ID: 98899672561
What if you could turn Customer Success from a cost center into the growth engine executives can’t ignore... even before you have a seat in the boardroom?
That’s the opportunity in front of CS leaders today. The playbook era is over. Modern Customer Success requires systems thinking, business fluency, and AI readiness. Budgets are tight, roles are evolving, and executives expect measurable outcomes even when CS isn’t invited to shape them.
In this StepUpXchange Masterclass, Jan Young, Founder of StepUpXchange and creator of the CS Business Leadership Accelerator, will show how to:
Translate customer outcomes into boardroom priorities
Align your team to the levers that actually drive growth
Build modern systems that earn visibility, credibility, and influence in the age of AI
Whether you’re fighting for executive buy-in, rebuilding after reorgs, or navigating AI-driven change, this live session gives you practical frameworks to lead strategically, prove impact, and future-proof your career.
This is event is LIVE ONLY. NO RECORDING.
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About the speaker:
Jan Young is the Founder of StepUpXchange and creator of the CS Business Leadership Accelerator. A former VP who has led Client Success through successful exits, Jan now coaches CS leaders to become business leaders who drive revenue and strategy in the Age of AI. She also leads CxXchange, a global peer community shaping the future of Customer Success.
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