Live Panel: Leading the future of Customer Success: Elevating your impact
💡 Special thanks to our partner, Stripe and our champion Tayo Alabi for supporting this conversation and empowering women leaders in Customer Success.
AI is transforming the role of Customer Success from reactive and tactical to strategic and visionary. But what does this shift mean for women leading the way in post-sales?
Join us for a powerful conversation with CS leaders from Stripe, Salesforce and Google to learn how they are harnessing AI to elevate their impact. Together, we’ll explore how data, automation, and human intuition are shaping the future of customer experience and the new opportunities this creates for women in leadership.
✨ What to Expect:
Vision & Leadership in the AI Era: How AI is reshaping leadership and creating new pathways for women in CS.
From Tactical to Strategic: Real stories of how automation frees up time for high-value, strategic work.
Empowering Teams & Driving Adoption: Practical ways to help teams embrace AI as a tool for growth, not a threat.
Future Skills & Career Growth: The skills and strategies that will set tomorrow’s CS leaders apart.
✨ Agenda:
6:00pm: Arrival & Light refreshments included
6:30pm: Panel Begins
7:15pm: Panel ends & Networking
8:00pm: Event ends
✨ Meet your panel
Melissa Hatter, Head of CS The Americas, Stripe
Meghan Collins, Director of CS, Salesforce
Lilah Jones, Director of Strategic Accounts, Google
Yana Gutierrez, Head of Platforms, Customer Success, Stripe